FAQs

Orders are delivered within 3–5 business days. Orders placed Friday to Sunday are processed on Monday. If a product becomes unavailable from our supplier, BST Store may cancel the order and issue a full refund or recommend an alternative product.

Yes. Order brand new products Monday to Thursday before 12 pm (UAE time) and receive them in Dubai the same day. Renewed phones are not included and follow the normal 3–5 business day delivery.

Free delivery on all orders within the UAE.

Yes. Delivery to Saudi Arabia is available for a flat fee of AED 150 per order and takes 5–7 business days.

We currently deliver within the UAE and Saudi Arabia only. For any special request, please contact us and our team will assist you based on product availability.

Our courier partner will contact you to arrange delivery. If delivery fails after three attempts, the order will be cancelled and any prepayment will be refunded.

The delivery address cannot be changed once an order has been confirmed. If needed, you may cancel the order and place a new one with the updated address.

• Pay now: secure debit/credit card payment.
• Cash on delivery: available on eligible orders – enjoy 8% off when you pay cash on delivery.
• Instalments: split your payment into 4 with Tabby or Tamara – no interest or fees when you pay on time; the provider's terms apply to late payments.

Online orders are limited to 2 units per item and AED 15,000 per order. For bigger orders, message us on WhatsApp at +971 52 997 3359 and our team will arrange it for you.

Yes. We use secure payment gateways with 3D Secure authentication and comply with Visa and Mastercard security standards. Your card details are never stored on our platform.

Yes. All brand new Apple products come with a 12-month manufacturer warranty, on both UAE and International versions. For other brands, the UAE version comes with a 12-month manufacturer warranty, while International versions are sold without UAE warranty at a lower price. All accessories are brand new and covered by the manufacturer warranty. Where a manufacturer warranty applies (UAE-version devices and all new Apple products), claims are handled by the manufacturer's authorised service centre, using your BST Store invoice as proof of purchase.

Renewed phones come with a 7-day Dead on Arrival (DOA) guarantee, followed by a 3-month BST Store warranty. Physical damage, water damage, LCD and camera are not covered. See our Warranty Policy for full details.

• Renewed phone faulty on arrival: message us on WhatsApp within 7 days of delivery with your order number, IMEI and a video of the fault. Once confirmed, we replace the phone or issue a full refund.
• Brand new device or accessory faulty: take it to the manufacturer's authorised service centre (Apple or Samsung) with your BST Store invoice. This applies to UAE-version devices and all new Apple products; International versions of other brands are not covered in the UAE.
• Wrong item, missing contents or transit damage: report it on WhatsApp within 24 hours of delivery with an unboxing video and photos.

Returns are accepted within 3 days of delivery, provided the box is unopened and the product is in its original condition with all accessories.

Message our customer support team on WhatsApp at +971 52 997 3359 with your order number, and we will guide you through the process.

Orders can be cancelled before dispatch. If the item is in stock and ready to dispatch when you cancel, BST Store may deduct 3% of the order value, as set out in our Refund Policy. Once an order has been dispatched it cannot be cancelled, but you may return the product in line with our return policy.